Tuesday, May 10th 2016 by Kirill Bensonoff
A few years ago, it was common for businesses to keep all hardware and software in an on-premise data center. But now times are changing, and to keep up, traditional managed service providers (MSPs) are moving to the cloud.

What is feeding this growth?

Small and medium-sized businesses are forcing the change as they try to keep up with the same IT needs as larger enterprises. They are now demanding processes and technologies that were previously used by large companies, and they are moving to the cloud to get it done.

According to Miguel Lopez with mspmentor.net, “71% of SMBs surveyed in 2015 are looking to outsource parts of their IT infrastructure, as opposed to just 12% in 2011.” This is great for the MSP market. In 2011, MSPs were averaging 2.4 service offerings per customer. That number is expected to increase to 7.5 services by 2018.

“Mashing up cloud services to create a platform that’s right for the company makes investing in monitoring tools a must,” says Clive Longbottom at ComputerWeekly.com.

Service Health

Monitoring service health is critical for the success of your clients. You don’t want to find out they are suffering from poor quality of service after the fact. Instead you should monitor service health before it becomes a problem, so you can be proactive instead of reactive.

The problem is that monitoring multiple IaaS vendors from multiple dashboards can be difficult when spread across a variety of clients. Imagine being able to see metrics from Google Cloud, AWS, and Microsoft Azure from one interface. Doing so allows you to increase the reliability and performance across all three providers and helps you reduce waste, costs, and inefficiencies.


A great feature of IaaS is that the providers allow you to scale up and down services as your business grows. The downside is that these additional services can quickly add new costs and need to be monitored closely so they don’t get out of hand.

To do this, you must select cloud resources that offer the proper level of compute instances. After that, you can save money by rightsizing cloud instances and resources so that your clients don’t overbuy.

In order to monitor this, you will need service usage and cost reporting monitoring to track your customer’s cloud spend versus cloud utilization. By setting up KPIs, you can monitor and alert when you exceed thresholds before your billing cycle ends.


Many companies are concerned about security when moving to cloud. Imagine your clients hearing about a breach and then coming to you asking questions to make sure you have it covered.

In reality, the concerns of security with IaaS are similar to the concerns of an on-site data center. Ultimately, your client wants to know if their sensitive data is being protected and if compliance standards are being met.


Infrastructure as a Service is expected to continue growing. However, in order to be successful as a managed service provider, it is your responsibility to monitor the service health, cost, and security for your clients. By using Unigma.com, you can find out what it’s like when cloud monitoring and reporting is made easy.
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